Thank you for shopping with us! We are committed to providing a smooth and transparent shipping experience. Please read our policy carefully to understand how and when your order will be processed and delivered.
Order Processing Time
• All orders are processed within 1–2 business days. Most weekday orders are processed within 24 hours.
• Orders are not processed or shipped on weekends or public holidays.
• During periods of high order volume, processing may take slightly longer. We will notify you if your order is affected.
Delivery Time
• After your order has been dispatched, standard delivery takes approximately 8–14 business days, depending on your location.
• Delivery times may vary due to your location, customs procedures, postal service conditions, or other circumstances beyond our control.
Shipping Rates
• Shipping charges are calculated based on your location and order details, and will be displayed at checkout before payment.
Order Tracking
• All orders include tracking information. Once your order has been packed and handed off to our fulfillment partners, you will receive a shipping confirmation email with your tracking number.
• You can use your tracking number at any time to check the status of your shipment.
International Shipping
• We ship worldwide.
• In certain countries (e.g. Canada and Brazil), customs taxes or import duties may apply. These charges are the sole responsibility of the buyer and are not included in your order total.
• International delivery times may vary depending on the destination country and any applicable customs procedures.
Failed Deliveries & Missed Packages
• If you are not home at the time of delivery, your package may be redirected to a local pickup point and held for up to 7 days before being returned to one of our international warehouses.
• In cases of failed delivery due to an incorrect shipping address or recipient unavailability, we reserve the right to charge a redelivery fee equivalent to €5 or the original shipping cost, whichever is higher.
• If the package cannot be retrieved and additional product charges are incurred, these may also be passed on to the buyer.
• Please ensure your shipping address is accurate and complete at the time of purchase to avoid these situations.
Contact Us
• If you have any questions or concerns about your order, shipping status, or delivery, our customer support team is happy to help.
• You can reach us at support@metabolaee.com.
We appreciate your patience and understanding. Shipping timelines are estimates and may be subject to delays outside of our control. Thank you for your support.